Terms & Conditions
Welcome to the Paula Pryke Flowers Website Terms and Conditions for use. These Terms and Conditions apply to the use of this website. By accessing this website and/or placing an order you agree to be bound by these terms and conditions.
The website is operated by: Paula Pryke Flowers Ltd a company registered in England and Wales whose company registration number is 2850607. Our VAT registration number is 845 4102 44
Our contact details are as follows:
Paula Pryke Flowers, The Flower House, Cynthia Street, London N1
General email: info@paula-pryke-flowers.com
Telephone number: (44)207-837 7373 Fax number (44) 207-837 6766
1. INTRODUCTION
1.1 You will be able to access most areas of this Website without registering your details with us.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2. ORDERING FROM US
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.
2.4 Whenever possible we will send flowers as similar to those seen on the website as possible. When we do substitute due to lack of availability we reserve the right to replace with flowers of equal or higher value without notice. Should this option be unavailable we will contact you prior to delivery to discuss alternatives.
3. DELIVERY
Deliveries to the London area are made by hand and delivery charges apply. We do not deliver on Sundays or public holidays.
Paula Pryke Flowers deliver nationally via overnight courier for a charge of £15. Orders must be placed by 1pm for next day delivery in the United Kingdom. National deliveries are not available on Mondays, Saturdays or Sundays. Orders placed on Saturday or Sunday will be processed the next working day. For any further enquiries please call the shop on 0207 837 7373.
4. PRICING
4.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
5. CANCELLATION
Should you need to cancel or amend your order please notify us as soon as possible by telephone on +44 (0)207 837 7373, at least 24 hours before the delivery date, we can then process the cancellation or amendment of your order. If your order has been dispatched you will be fully charged.
6. REFUND POLICY
Due to the perishable nature of our goods any complaints or refunds will be dealt with on an individual basis. Please call 0207 837 7373 or email info@paula-pryke-flowers.com with any problems you may have experienced. Paula Pryke Flowers will issue a refund within 7 – 10 business days of receiving your returned goods.
7. SERVICE ACCESS
7.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. _
7.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
8. VISITOR MATERIAL
All customers credit card details are kept safe from fraud or unauthorized misuse on a secure server. Once card details are collected they are deleted from the server.
9. DISCLAIMER
9.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
9.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
10. LIABILITY
10.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. _
10.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
10.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
10.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
11. GOVERNING LAW AND JURISDICTION
11.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
11.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
12. MISCELLANEOUS
12.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
12.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
12.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
